Privacy Policy
Last Updated: August 19, 2025
This Privacy Policy describes how we, Crossing Rivers Counseling, LLC, collect and use the personally identifiable information you provide on our Site and through the services purchased or accessed through this Site (individually and collectively, the “Services”). It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update that information.
1. INFORMATION COLLECTION AND USE
Crossing Rivers Counseling collects information about visitors to our Site and our customers so that we can provide an experience that is responsive to our users’ and customers’ needs. Information may be collected as part of: fulfilling new account or information requests.
Please note, to better safeguard your information, please do not include any credit card information in any electronic communications with Crossing Rivers Counseling unless it is specifically required by us as part of Services or transaction fulfillment process sites, or our customer contact process.
This Site and our Services may contain links to other websites. Unfortunately, Crossing Rivers Counseling is not responsible for the privacy practices or the content of such sites, including Supported Platforms defined below. Please review the sites’ respective privacy policies.
This Privacy Policy does not cover any information posted or otherwise generated by a customer or other content a customer can view via the Services on other Platforms.
2. SECURITY
This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is one hundred percent (100%) secure, however. Therefore, we cannot guarantee its absolute security.
3. EMAILS
We may use emails to communicate with you regarding my Services, and to send information that you have requested. We may also provide email links to allow you to contact us directly. We strive to promptly reply to your messages.
4. THIRD PARTY SERVICE PROVIDERS
In order to provide certain Services to you, we may on occasion supplement the personally identifiable information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service). We do this to enhance our ability to serve you, and our services to you,
5. SERVICES TERMINATION
When your Services are cancelled (either voluntarily or involuntarily), all of your personally identifiable information is placed in “deactivated” status with our third party billing partners and on our relevant Crossing Rivers Counseling databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.
6. TRANSFER AND STORAGE OF DATA ABROAD
We do not intentionally offer, market, target, or direct our products to people living in the European Economic Area. However, If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this Site and communicating electronically with us, you consent to such transfers.
7. COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
8. CHANGES IN OUR PRACTICES
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.
9. HIPAA DISCLAIMER
We are not “HIPAA compliant.”
You are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. You acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. Crossing Rivers Counseling does not control or monitor the information or data you store on, or transmit through, the Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act (“HIPAA”). Customers requiring secure storage of “protected health information” as defined under HIPAA are expressly prohibited from using the Services for such purposes. Storing and permitting access to “protected health information” is a material violation of this Agreement, and grounds for immediate account termination. We do not sign “Business Associate Agreements” and you agree that Crossing Rivers Counseling is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA.
10. MERGER CLAUSE
This Privacy Policy, our Terms of Service and the Service Level Agreement contain the final, complete and exclusive statement of the agreement between the Crossing Rivers Counseling and You with respect to the Services and transactions contemplated thereunder. All other prior or contemporaneous oral communications and agreements, and all prior written communications and agreements with respect to the subject matter hereof are merged herein and superseded. In the event that the terms of this Agreement and the Privacy Policy and/or Service Level Agreement conflict, the terms of this Agreement shall prevail.
11. CONTACT INFORMATION
If you have any questions about this Privacy Policy, the practices of this Site or under our Services, your dealings with this Site or our Services please contact us by email or regular mail at the following address:
Crossing Rivers Counseling
2728 Asbury Road Suite 320
Dubuque, IA 52001
Valeriegill@crossingriverscounseling.com